If the customer requires the exchanges sooner they may request to self collect via appointment at our warehouse. Lead time for delivery of exchanges – Exchanges will typically take 5-7 working days to reach the customer (if exchange products are in stock ).Cost of delivery / exchange: If the exchange reasons are one of the 3 shown in part (a) above, the company will bear the cost of sending the exchange products to the customer.Incorrect product delivered – mistake made in packing or delivery.Damaged product – physical damage, stains, broken.Defective product – does not work (no ink, spoilt etc ). ![]() ![]() Circumstances / conditions accepted for exchange are:.Opt for store credit for the same amount spent on the damaged/defective products to be used at a later date.Exchange the damaged / defective product(s) for another product of the same value. ![]()
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